One of the best investments we can make is in the lives of other people. When you find people you trust, respect, and whose opinion you value, you find a treasure trove of gold. Even better, when people you trust, respect, and value gather for a common purpose, you discover you are part of an amazing group. Not everyone has this privilege, let alone benefit, from the insight of others.
This describes the Manager Exchange group I facilitate each month that is a program of the Metro Denver Chamber of Commerce in Colorado. I believe this program is one of the best-held secrets of the chamber. The insights generated by these managers are golden.
My group graciously allows me to share some of their insights about management with you.
As the group facilitator, I look forward to this meeting every month and do whatever I can to keep anything from conflicting with it. The program is several years old and designed for non-executive managers who directly or indirectly manage other people. Groups meet once a month for a couple of hours at the office of one of the participants. They sign up for a year and my group is currently in their second year.
These professionals represent what some people refer to as mid-level managers. They are responsible for leading other people and projects in their organization. My current group consists of 10 people. They manage customer service centers, audit teams, non-profit staff, support staff, university staff, etc. Each meeting deals with a specific issue brought by a participant and treated with confidence and professionalism by the group.
Managing in today’s environment is not easy.
Mid-level managers must align the organizational mission, strategy, and objectives with the goals and objectives of each employee assuring the highest possible performance.
They sit between their bosses and their direct and indirect reports. They must balance their own work while keeping their staff engaged and productive. They must answer questions and represent decisions of management while still acknowledging and responding to the concerns of their team. They deal with personal drama, excuses, and missed deadlines, while being the cheerleader, coach, and delivering the hand of discipline when necessary. They have a tough job in today’s marketplace.
Yet, I am always amazed at some of the great suggestions and ideas this group offers to one another. While maintaining confidentiality, they have granted me permission to share with you some of their insights and best practices. Whether you are a manager or just trying to understand your manager, you may find their insights helpful. After all, these people are in the leadership business and the best leaders share their experience.
I will post their insights from time to time. You can easily follow it by subscribing to this blog and checking the category titled “Manager X Nugget”. There will be some good fruit in these blog posts so I give all the credit where credit is due the Manager Exchange participants.
What are the greatest qualities of your “best-ever” manager?